Members have the option of selecting “Do Not Renew”, indicating they are not renewing their
membership or role. Council staff can reverse this action, allowing the member to login to the
Member Community to renew for the next membership year.
Back Office Renewal Paper Process
This process is used to renew a member in the back office. Renewals with credit card should be completed on the customer-facing screens when possible.
Back office steps for setting customer records for renewal after lapsing a year
Process for setting up a customer’s records so they can renew after lapsing a year in membership.